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        1 - A Model for impacts of Investment in IT on customer satisfaction, using Structural Equation Modeling and Path Analysis
        jafar bagherinejad behtaj rasouli
        In a research, that this paper reflects its results, a model for stating the relationship between investment in IT and customer satisfaction was developed. This study starts with extensive literature review on investment in IT and customer satisfaction. Then, a conceptu More
        In a research, that this paper reflects its results, a model for stating the relationship between investment in IT and customer satisfaction was developed. This study starts with extensive literature review on investment in IT and customer satisfaction. Then, a conceptual model with four criteria (including Economic, educational, diffusion of ICT and telecommunication) and one latent variable (indicator of customer satisfaction) were designed. This model’s primary validity was approved through expert opinion. Then, in a field study in the organization under study, the required data have been gathered for testing functional approval of the model. In the next stage of research, by using SEM techniques and interactive regression equation in the form of path analysis and using the software like SPSS and LISREL , we concentrated the factors of relationship between latent variable and observed variables. The finding of the research shows direct relationship between economic and educational factors of IT investment on customer satisfaction. Manuscript profile
      • Open Access Article

        2 - A Combinational Model for Evaluating Organizational Readiness for Data Warehouse Implementation by Using Analytical Hierarchical Process
        jafar bagherinejad zhinoos adibi
        Enterprise Data Warehouse initiative is a high investment project. The adoption of Data Warehouse will be significantly different depending upon the level of readiness of an organization. Before implementation of Data Warehouse system in a firm, it is necessary to evalu More
        Enterprise Data Warehouse initiative is a high investment project. The adoption of Data Warehouse will be significantly different depending upon the level of readiness of an organization. Before implementation of Data Warehouse system in a firm, it is necessary to evaluate the level of the readiness of firm. A successful Data Warehouse assessment model requires a deep understanding of opportunities, challenges and influential factors that a typical firm’s Data Warehouse (DW) may include. Actually, data warehouse system is one of Knowledge Management and Decision Support System tools. By this system, the distributed data throughout organizations could be collected, extracted and integrated and with knowledge discovery and data mining the latent data can be extracted and analyzed In this paper, after reviewing the relevant literature and a comparative analysis of assessment models for organizational readiness for implementation of Data warehouse system, a conceptual framework was designed and its validity was approved by test of hypothesis. Then, by using analytical hierarchical process technique and its expert choice software, criteria and sub-criteria of influential factors were assessed and weighted. The validity and effectiveness of the model including, six criteria and 23 sub-criteria with main influential factors named Information needs, Data structure , Organizational processes , Organizational factors ,Technical structure and Project management were approved by a field study and the relevant statistical analysis. Manuscript profile