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      • Open Access Article

        1 - Proposing a model for IT services based assessment approach, based on IT Governance Model
        seyyed ahmad tabatabaei skch skch
        Nowadays one of the biggest problems of IT organizations in less developed countries is paying too much attention to infrastructure and technology of organizations. This is due to the point that many managers in organizations believe that existence of IT infrastructure More
        Nowadays one of the biggest problems of IT organizations in less developed countries is paying too much attention to infrastructure and technology of organizations. This is due to the point that many managers in organizations believe that existence of IT infrastructure and technology by itself is a sign of maturity of an organization. Although technical facilities and infrastructure such as networks, hardware, software etc., is essential for providing appropriate services and optimal performance, but these features cannot provide a competitive advantage and increase the maturity of the organization. The missing link in these organizations, which have been less considered, is how to use these features to achieve organizational goals. In different areas, there are several standards and optimal methods for defining and optimizing processes. Some of the most complex models which should be considered in different units of information technology are, models and frameworks related to IT governance. IT governance focuses on implementation and management of quality of IT services so as to meet business needs. IT governance is done by service providers through an appropriate combination of people, process and information technology. The purpose of this paper is to examine different models and frameworks of IT governance models, in order to propose a framework for assessing IT services Manuscript profile
      • Open Access Article

        2 - Providing a model for evaluating information technology services based on an approach based on information technology governance models
        seyyed ahmad tabatabaei سید کمال  چهارسوق
        oday, one of the biggest problems of information technology organizations in less developed countries is the excessive attention of these organizations to the field of infrastructure and technology. This attention has been up to the point that many managers and organiza More
        oday, one of the biggest problems of information technology organizations in less developed countries is the excessive attention of these organizations to the field of infrastructure and technology. This attention has been up to the point that many managers and organizations consider the existence of up-to-date infrastructure and technologies as a sign of the maturity of the organization's information technology. Although the existence of appropriate technical and infrastructural facilities such as network, hardware, software, etc. is necessary to provide proper services and optimal performance, but these features cannot create a competitive advantage and increase the maturity of the organization. The missing link in these organizations, which has unfortunately received less attention, is how to use these facilities to achieve organizational goals. In different fields, there are many standards and methods for defining and optimizing processes. One of the most important sets of models that should be considered in information technology units are the models and frameworks related to information technology governance. IT governance focuses on implementing and managing the quality of IT services to meet business needs. IT governance is achieved by service providers through the right combination of people, process and IT. The purpose of this article is to examine the different models and frameworks of information technology governance in order to derive a model for the evaluation of information technology services by modeling these frameworks. Manuscript profile