Designing a fuzzy expert system for choosing the right contractor in information technology outsourcing
Subject Areas :
nadia kalantari
1
*
,
nadia kalantari
2
,
alireza Hasanzadeh
3
,
shaban elahi
4
1 -
2 -
3 -
4 -
Keywords:
Abstract :
The increase in the complexity and cost of information technology systems has created many problems for companies in the field of infrastructure and manpower, which have been reduced by using outsourcing. All organizations try to increase the probability of success of their outsourcing projects in different ways. One of the reasons for the failure of these projects, especially in the field of information technology, due to its important role in gaining a competitive advantage, is the selection of an inappropriate contractor, which is complicated due to the existence of multiple and contradictory criteria. The purpose of this research is to find the important criteria for selecting the contractor and provide its framework and specify the importance of the criteria and finally to design a fuzzy expert system for choosing the right contractor in intra-border outsourcing of information technology. The method of obtaining knowledge from experts, which includes information technology specialists and managers, is a questionnaire, and it has been used in an information technology company to validate the system, and the results indicate the optimal performance of the system.
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