Optimum modeling of patient satisfaction with the doctor based on machine learning methods
Subject Areas : General
- شادمهر
1
,
Zainabolhoda Heshmati
2
,
Fatemeh saghafi
3
*
,
Hadi Veisi
4
1 -
2 -
3 - Associate Prof. of University of Tehran
4 -
Keywords:
Abstract :
The patient-centered approach in the field of health has recently been proposed in the field of the medical system of our country, but until now there is no published scientific research on the factors of patient satisfaction with doctors. The present article aims to cover the stated gap with a scientific evaluation based on the real information obtained from the field study. A questionnaire was designed for the health sector and was approved by the opinion of experts. In order to get the opinions of patients, a questionnaire was distributed among 500 people who underwent rhinoplasty in Tehran, and 395 questionnaires were collected. Three methods of decision tree, support vector machine and neural networks were used for data analysis. The analysis of the results according to the accuracy criteria showed that the most efficient method, in priority, the importance of the factors affecting the patient's satisfaction; Neural network method. The results of the analysis with this method indicate that the most effective feature in the patient's satisfaction with the doctor is the information that the patient expects the doctor to provide. The results of ranking factors in comparison with other studies that only used statistical methods for analysis showed that the results were relatively similar and confirmed each other. But the strengths of the neural network method in modeling is the strength of this method compared to the mentioned studies.
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