A novel framework for policymaking and evaluation of digital government
Subject Areas : ICTKolsoom Abbasi-Shahkooh 1 * , Masoumeh Sadeghi 2 , Homeira Moghadami 3 , Mahmood Kharrat 4 , Sogoul Babazadeh 5 , Nasrin Dastranj 6
1 - IT faculty, ITRC, Tehran, Iran
2 - IT faculty, ITRC, Tehran, Iran
3 - IT faculty, ITRC, Tehran, Iran
4 - ICT Research Institue
5 - IT faculty, ITRC, Tehran, Iran
6 - IT faculty, ITRC, Tehran, Iran
Keywords: Digital government, Policymaking, Evaluation Criteria, Digital government Maturity,
Abstract :
People's lifestyles are experiencing a new paradigm due to emerging technologies such as artificial intelligence, social media, cloud computing and big data, so they are gradually moving towards smarter use of technologies. This kind of intelligence has shown itself in different fields of services, such as government services, and new models have been formed under the title of digital (smart) government. Developed and developing countries have paid more attention to digital government and implemented some of their digital government plans. The approach and method of government services design depend on the relationship between governments and citizens and businesses, and the government (public) organizations' efficiency is dependet to the coverage of goals and satisfaction experienced by citizens. Digital technologies lead to greater efficiency, agility and responsiveness in governments and allow them to respond quickly to the needs of citizens and even anticipate them. Because of these issues, the policymaking of the digital government development as well as its evaluation needs new approaches. Currently, in Iran, digital government development program is considered as one of the main development issues of cyberspace. In this article, it was shown that despite the valuable works that have been done in the field of electronic government development, there is a significant distance to the Digital/ smart government, so attention to the dimensions of the digital government and the appropriate method of policymaking and evaluation can be provided an appropriate mechanism for digital government maturity. In this article, an attempt has been made to extract the different dimensions of digital government from the reference and international models such as the OECD, World Bank, Deloitte and United Nations by using the meta-synthesis method and should provid policymaking mechanisms for its development and evaluation.
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