jict-140503062014050306205408CMV Verlagkhoffmann@cmv-verlag.comCMV VerlagJournal of Information and Communication Technologyjict2717-041110302019724-شادمهرZainabolhodaHeshmatiFatemehsaghafiHadiVeisi1030201912310.66224/jict.8318.7.24.1http://jour.aicti.ir/fa/Article/8318http://jour.aicti.ir/fa/Article/Download/8318http://jour.aicti.ir/fa/Article/Download/8318http://jour.aicti.ir/fa/Article/Download/8318http://jour.aicti.ir/fa/Article/Download/8318http://jour.aicti.ir/fa/Article/Download/8318http://jour.aicti.ir/fa/Article/Download/8318http://jour.aicti.ir/fa/Article/Download/83181. Deng, W. J., Chen, W. C., & Pei, W. Back-propagation neural network based importance–performance analysis for determining critical service attributes. Expert Systems with Applications, 2008, 34(2), 1115-1125. 2. Seibold, D. R., Cantrill, J. G., & Meyers, R. A. Communication and interpersonal influence. Handbook of interpersonal communication, 1985, 551-611.3. Shannon, C. E., & Weaver, W. 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