jict-140503062214050306223603CMV Verlagkhoffmann@cmv-verlag.comCMV VerlagJournal of Information and Communication Technologyjict2717-041110302019518HosseinBabaeemahmoodsalehesfahanifatemenoorani1030201912210.66224/jict.6583.5.18.1http://jour.aicti.ir/fa/Article/6583http://jour.aicti.ir/fa/Article/Download/6583http://jour.aicti.ir/fa/Article/Download/6583http://jour.aicti.ir/fa/Article/Download/6583http://jour.aicti.ir/fa/Article/Download/6583http://jour.aicti.ir/fa/Article/Download/6583http://jour.aicti.ir/fa/Article/Download/6583http://jour.aicti.ir/fa/Article/Download/65831.محمدرضا تقوا، محمدتقي تقويفرد، احمد افخمي، "تاثير وب سايت بر رضايت مشتريان در تجارت الكترونيكي (مورد مطالعه: بيمه ملت و ايران)" ، فصلنامه اقتصاد و تجارت نوين، شماره 10 – 11، صفحه 58 – 85 ، پاييز و زمستان 1386.2.سیدحبیب الله میرغفوري، محسن طاهريدمنه، حبیب زارعاحمدآبادي، "ارزیابی روشهاي سنجش کیفیت خدمات به وسیله شبکه هاي عصبی" ، چشم انداز مدیریت، شماره 31 ، صفحه 63 – 79 ، تابستان 1388.3. داگلاسسی مونتگومري، کنترل کیفیت آماري، ویرایش سوم، چاپ اول، ترجمه رسول نورالسناء، تهران، انتشارات دانشگاه علم و صنعت ایران، 1376.4.سيدحبيب ميرغفوري، فاطمه مكي، "ارزيابي سطح کيفيت خدمات كتابخانه هاي آموزشي بارويكرد LibQual (مورد: کتابخانههاي دانشگاه يزد) "، كتابداري و اطلاع رساني، جلد 10، شماره 1 ، صفحه 62 - 79.5.جیمز اي. فیتز سیمونز ، مونا جی. فیتز سیمونز، کیفیت خدمات، جلداول، چاپ اول، سيد محمد اعرابي، داود ايزدي، تهران، انتشارات دفتر پژوهشهاي فرهنگی، 1382.6.S. A. Conger and R. O. Mason, "Planning and Designing Effetive Websites".7.G. L. Wikinson and al. et, "Evaluation Criteria and Indicators of Quality forInternet resources," Educational Technology, pp. 52-59, 1997.8.J. Spool and al. et, Website Usability - A Designer's Guide. San Francisco: CA : Morgan Kaufmann Publishers.9.C. Holland and al. et, "Measuring and Evaluating E-Government : BuildingBlocks and Recommendations for A Standardized Measuring too," Practicing E-Government : A Global Perspective, pp. 179-198, 2005.10.Ali Dehgan, Relationship between Service Quality and Customer Satisfaction, Master Thesis.: Tarbiat Modares University Faculty of Engineering & Department of Industrial Engineering Luela University of Technology, 2006.11.C. N. Madu and A. A. Madu, "Dimensions of E-Quality," InternationalJournal of Quality & Reliability Management, vol. 19, pp. 246-258, 2002.12.Z. Yang and M. Jun, "Consumer Perception of E-Service Quality: FromInternet Purchaser and Non-Purchaser Perspectives," Journal of Business Strategies, vol. 19, pp. 19-41, 2002.13.Z. Yang and al. et, "Service Quality Dimensions of Internet Retailing: AnExploratory Analysis," Journal of Services Marketing, vol. 17, pp. 685-700, 2003.14.G. G. Lee and H. F. Lin, "Customer Perceptions of E-Service Quality in OnlineShopping," International Journal of retail & Distribution Management, vol. 33, pp. 161-176, 2005.15.S. J. Barnes and R. Vidgen, "An Evaluation of Cyber-Bookshops The WebqualMethod," International Journal Of Electronic Commerce, vol. 6, pp. 11-30, 2001.16.J. Melitski, "Digital Govenment Worldwide: an E-Government Assessment ofMunicipal Web Sites," International Journal of Electronic Government Research, vol. 1, pp. 1-19, 2005.17.E. Loiacono, R. T. Watson, and D. Googhue, WebQual™: A Measure of Web Site Quality.: Worcester Polytechnic Institute, 2002.18.F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly, vol. 13, no. 3, pp. 319-340, 1989.19.W. Delone and E. McLean, "The Delone and McLean model of information systems success: A ten-year update," Journal of Management Information Systems, vol. 19, no. 4, pp. 9-30, 2003.20.H. F. Lin, "The impact of website quality dimensions on customer satisfaction in the B2C e-Commerce context," Total Quality Managemen, vol. 18, no. 4, pp. 363–378, 2007.21.E. Loiacono, R. T. Watson, and D. Googhue, WebQual™: A Measure of Web Site Quality.: Worcester Polytechnic Institute, 2002.22.S. Machlis, "Low-tech marketing," Computer world, vol. 33, no. 3, p. 41, 1999.23.Rana Mostaghel, Customer Satisfaction– Service Quality in Online Purchasing in Iran, Master Thesis (Continuation Courses Marketing and e-commerce).: Tarbiat Modares University Faculty of Engineering, Lulea University of Technology, 2006.24M. Saunders, P. Lewis, and A. Thornhill, Research methods for business students second edition. UK: Financial Times, Prentice Hall, 2003.