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بنگاه (B2B) : بر اساس چارچوب ITIL "، مدیریت فناوری اطلاعات. دوره 5 .شماره 2 ، تابستان 92[6]. حسنقلیپور، طهمورث ؛ محمدرحیم اسفیدانی و علی اصغر ساجدیفر" تأثیر کیفیت خدمات الکترونیکی در ایجاد اعتماد و رضایت مشتریان برخط در صنعت خدمات مالی: مطالعۀ شرکت های کارگزاری فعال در بورس اوراق بهادار تهران "، فصلنامه اقتصاد و تجارت نوین، شماره های 29 و 30 ، تابستان و پاییز 1391 ، صفحات 57-77[7]. حیدری, صفیه و روح الله نوری، ۱۳۹۷، بررسی نحوه استفاده از نماد اعتماد ثالث در کسب و کارهای الکترونیکی ایران، پنجمین کنفرانس ملی پژوهشهای کاربردی در مدیریت و حسابداری، تهران، انجمن مدیریت ایران[8]. خاني آرانی، محمد جواد ،1393، "شناسایی عوامل مؤثر بر اعتماد مشتري در تجارت الكترونيك (در فروشگاه اينترنتي ايران تجارت در شهر تهران)" ، پايان¬نامه ¬کارشناسی ارشد رشته مديريت بازرگاني ، تابستان 93[9]. خدادادحسيني، سيدحميد ؛ ميثم شيرخدايي و اسدالله كردنائيج ، 1387، "عوامل مؤثر بر اعتماد مشتري در تجارت الكترونيك(مدل B2C )"، فصلنامه مدرس علوم انساني ، دوره 13 ، شماره 2، تابستان1388[10]. خسروی لقب, امینه؛ مازیار گنجو و حسن مزارعی، ۱۳۹۶، حریم خصوصی و اعتماد کاربران به بانکداری الکترونیک، سومین کنفرانس ملی محاسبات توزیعی و پردازش داده های بزرگ، تبریز.[11]. رحمانی، مرضیه؛ فتحیان، محمد؛ یعقوبی، سعید؛ ارائه یک مدل مفهومی جهت شناسایی کیفیت خدمات الکترونیکی در فروشگاههای اینترنتی کشور، فصلنامه علمی و پژوهشی فناوری اطلاعات و ارتباطات، سال 8، شماره 30، پاییز 1395 صص1-14[12]. رضائیان، علی ؛ سجاد شکوهیار و فریبا دهقان ، "سنجش رضایت مشتریان فروشگاه¬های اینترنتی با ترکیب تکنیک¬های داده کاوی و الگوی کانو فازی)مطالعه موردی: وب سایت نیازکو("، فصلنامۀ علمی پژوهشی پژوهشگاه علوم و فنّاوری اطلاعات ایران، تابستان 95[13]. شجاع, محبوبه و محمدرضا شجاع، ۱۳۹۶، تاثیر کیفیت خدمات الکترونیک در اعتمادسازی مشتریان آنلاین با استفاده از clickstream در فضای داده های بزرگ، سومین کنفرانس ملی محاسبات توزیعی و پردازش داده های بزرگ، تبریز.[14]. شیروانی، علی ؛ نسرین و بتول مرتضوی، ۱۳۹۵، "تضمین اعتماد و امنیت در تجارت الکترونیک با استفاده از بهبود پروتکل SET" ، کنفرانس بین المللی مهندسی کامپیوتر و فناوری اطلاعات، تهران.[15]. عزیزی, علی و نیره زاغری، ۱۳۹۸، بررسی امنیت و اعتماد در تجارت الکترونیکی با استفاده از تکنیک فازی ژنتیکی، دومین کنفرانس ملی پژوهش های کاربردی در علوم برق ،کامپیوتر و مهندسی پزشکی، شیروان.[16]. علیزاده, مجید؛ مهران حبیبی و نیره زاغری، ۱۳۹۸، بررسی نقش اعتماد و فرهنگ ملی در توسعه تجارت الکترونیک، ششمین کنفرانس ملی علوم و مهندسی کامپیوتر و فناوری اطلاعات، بابل.[17]. فرید, داریوش؛ مهدی نقدیان؛ حمیدرضا شکری زاده و آزیتاالسادات مذنب امام زاده، ۱۳۹۵، بررسی ارتباط محتوای وب سایت و اعتماد الکترونیکی و اثر بخشی بازاریابی الکترونیکی، پنجمین کنفرانس بین المللی حسابداری و مدیریت و دومین کنفرانس کارآفرینی و نوآوری های باز، تهران.[18]. لطیفی، فریبا ؛ نوشین مؤمن¬کاشانی ، 1389 ، اعتماد الکترونیکی ": بررسی نقش تجربه خرید اینترنتی و دانش مشتري نسبت به کاربري اطلاعات و مکانیز م¬هاي ایجاد امنیت"، فصلنامه پژوهشنامه بازرگانی، شماره 55 ، تابستان 1389، –صص 235-267[19]. مصممی، شیلا ؛ محمود مرادی و اسدالله شاه¬بهرامی، "بررسی عوامل موثر بر موفقیت تجارت الکترونیک B2C از دیدگاه مدیریتی"، فصلنامه علمی-پژوهشی فناوری اطلاعات و ارتباطات ایران،پائیزو زمستان 1392[20]. محترمی، امیر؛ خدادادحسینی، سید حمید؛ الهی، شعبان؛ بررسی عوامل موثر بر پذیرش فناوریهای اطلاعاتی در سازمان های ایرانی، فصلنامه مدیریت توسعه فناوری، دوره 1، شماره 3، 1392؛ صص 97-122[21]. محمودی مهماندوست, علیرضا؛ سمیه محبی و علی مختاری، ۱۳۹۷، اثر ادراک مشتریان از کیفیت وب سایت های اینترنتی بر اعتماد آن ها در تجارت الکترونیک با نقش تعدیلگری جنسیت، همایش ملی مدیریت و کسب و کار الکترونیکی با رویکرد اقتصاد مقاومتی، مشهد.[22]. نجفی, عیسی، ۱۳۹۷، مدل سازی تصمیم گیری برای اعتماد الکترونیکی به شرکت تجارت الکترونیکی مبتنی برکاربرد شبکه های پتری رنگی، کنگره ملی سالانه ایده های نوین پژوهشی در علوم مهندسی و تکنولوژی، برق و کامپیوتر، ساری،[23]. 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