A Model for Evaluating Electronic Governance (e-governance) in Iran's Executive Sectors
Subject Areas :بهروز راعی 1 , Vahid Baradaran 2 *
1 - Department of Information Technology Management, Islamic Azad University, North Tehran Branch
2 - Associate Professor, Department of Industrial Engineering, Da
Keywords: e-Governance, e-Government, Exploratory Factor Analysis, Evaluation of e-Governance.,
Abstract :
Along with the development of information and communication technology in all areas, information technology in the management and administration of countries has also developed and concepts such as e-government and e-governance have emerged. Although e-government emphasizes providing services to stakeholders by internet, e-governance emphasizes the need to change the way the government communicates democratically with its citizens. Identifying the components of e-government evaluation In addition to identifying the important aspects for the development of e-government in the executive apparatus, it is a tool to know the status of progress of the executive apparatus and identify strengths and areas for improvement in the development of e-government. The main purpose of this study is to study the criteria and identify the components of evaluating the progress of government executive bodies in the development of e-government under the title of e-government evaluation framework. Accordingly, the initial criteria have been identified based on a literature study. Then, with the help of expert opinions, the criteria are reviewed and defined. With the help of a questionnaire, the importance of each criterion in the development of e-government in the country's executive apparatus has been questioned through random sampling. After measuring the importance of the criteria from the perspective of experts, effective criteria have been categorized using exploratory factor analysis. The results of factor analysis show 27 criteria identified in six components; e-governance quality, e-governance leadership and motivation, productivity and facilitation, support, e-services management, and e-legislation are summarized. Another output of this study is the coefficient of the importance of each of the criteria in measuring the identified factor.
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[7] G.R. Kazemian, V. Ghorbanizadehm, R. Vaezi, and M. Shahmohammadi, “A Pattern of Role and Structure of Local Governance in Iran's Management System,” Journal of Public Administration, vol. 11, no. 2, pp. 179-202 (In Persian), 2019. Doi: 10.22059/JIPA.2019.278535.2521
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[9] S. C. Palvia, and S. S. Sharma, “E-government and e-governance: definitions/domain framework and status around the world,” International Conference on E-governance., 2007.
[10] J. Guida, and M. Crow, “E-government and e-governance,” In ICT4D: Information and Communication Technology for Development, 2009, pp. 283-320, Cambridge University Press.
[11] V. Godse, and A. Garg, “From E-government to E-governance,” 5th International Conference on e-Governance, 2007.
[12] M. Backus, “E-governance and developing countries, introduction and examples,” International Institute for Communication and Development (IICD), 2001.
[13] D. Savic, “eGovernance: Theoretical Foundations and Practical Implications. Montreal”, 2006. Retrieved from http://dobrica.savic.ca/pubs/egovernance_foundations.pdf
[14] A.R. Hashemian, “Investigating the two concepts of e-government and e-government,” Sixth International Conference on Information and Communication Technology Management, 2009. Tehran, Iran (In Persian). https://civilica.com/doc/84676/.
[15] R. Barman, “E-Government and E-Governance: A Conceptual Framework,” International Journal of Social Science & Interdisciplinary Research, vol. 3, no. 12, pp. 1-4, 2014. http://indianresearchjournals.com/pdf/IJSSIR/2014/December/1.pdf.
[16] N. Bindu, C. Sankar, and K. Kumar, “From conventional governance to e-democracy: Tracing the evolution of e-governance research trends using network analysis tools”, Government Information Quarterly, vol. 36, no. 3, pp. 385-399, 2019. Doi: 10.1016/j.giq.2019.02.005.
[17] M. P. Rodríguez-Bolívar, L. Alcaide-Muñoz, and M. J. Cobo, “Analyzing the scientific evolution and impact of e-Participation research in JCR journals using science mapping,” International Journal of Information Management, vol. 40, pp. 111-119, 2018. Doi: 10.1016/j.ijinfomgt.2017.12.011.
[18] T. Plumptre, and J. Graham, “Governance in the new millennium: challenges for Canada,” Ottawa, Ontario, Canada: The Institute On Governance. 2000.
[19] A. Moghaddasi, A. Manian, R. Gholipour and A. Hasanzadeh, “A Model for Electronic Good Governance in Electronic Learning Sector of Iran,” Journal of Information Technology Management, vol. 8, no. 3, pp. 591-620, 2016. (In Persian). https://www.sid.ir/en/journal/ViewPaper.aspx?ID=576976
[20] N. Ebadi, “The Maturity Level of E-Governance in Iran Ministry Portals,” Journal of Public Administration, vol. 8, no. 3, pp. 487-510, 2016. Doi: 10.22059/JIPA.2016.60765.
[21] I. Khan, N. Khan, and Nazia, “E-Governance Reforms In India: Issues, Challenges and Strategies - An Overview,” International Journal of Computer Science Issues, vol. 12, no. 1, pp. 4253, 2015. https://www.ijcsi.org/papers/IJCSI-12-1-2-42-53.pdf.
[22] N. Saxena, “E-Government and E-Democracy: The Role of Technology vis-a-vis Indian Socio-Legal Framework”, 2017. Retrieved from https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2976000
[23] F. Saghafi, N.M. Yaghoubi, S. Ansari, “Comparative Study of E-government Foresight Projects in the World in Order to opt as the Benchmark for Iran,” Journal of Public Administration, vol. 10, no. 20, pp. 187-208 (In Persian), 2018. Doi: 10.22059/JIPA.2018.247386.2142
[24] B. Zarei, F. Saghafi, and L. Zarrin, “Measuring the Amount of Effects of Capability Approach on Developing E-government”, Journal of Information Technology Management, vol. 5, no. 2, pp. 57-94 (In Persian), 2013. Doi: 10.22059/JITM.2013.36529.
[25] F. Saghafi, K. Abbasi Shahkooh, N. Dastranj, “Integrated E-government Implementation System Framework”, Modiriat-E-Farda, vol. 33, pp. 17-36, 2012.
[26] S. Haydari and G A. Montazer, “Assessing E-Government Readiness in Iranian Universities, Case Study: Tarbiat Modares University,” Journal of Information & Comminication Technology, vol. 12, no. 43 and 44, pp. 1-26, 2020. http://jor.iranaict.ir/article-1-1444-fa.html.
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