@article{
  author = {Moeinie Kia, Mahdi, Zahd bablan, Adel},
  title = {Assessing the state of e-service excellence gap in Payam-Noor University},
  journal = {Journal of Information and Communication Technology},
  year = {2012},
  volume = {4},
  number = {12},
  pages = {27-35},
  doi = {}
}